Returns & Exchanges
At Howling Dog Alaska, we want to ensure you and your canine athlete have the perfect fit for your next adventure. If you are not completely satisfied with your purchase, you may return or exchange unused items within 30 days of delivery.
Inspect and Clean Your Gear
Ensure the item is in brand-new, resalable condition and completely free of dog hair, dirt, or odors before packaging.
Complete the Return Form
Fill out the Return/Exchange form included with your original shipment or download it from our website to specify your requested action.
Package and Ship
Securely pack the gear and ship it back to our warehouse using your preferred trackable shipping carrier.
Processing and Notification
Once received, our team will inspect the item and process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing