Frequently Asked Questions
Everything you need to know about our active dog gear and services.
How do I determine the correct harness size for my dog?
To find the perfect fit, please refer to our comprehensive sizing chart. You will need to measure your dog's weight, neck circumference (at the base), and length from the base of the neck to the base of the tail.
What is your return and exchange policy?
We accept returns and exchanges on items in new, unused condition with original tags within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days depending on your location, while international shipping times vary by destination.
Do you offer international shipping?
Yes, we ship our high-performance dog gear worldwide. Shipping rates and estimated delivery times are calculated at checkout based on the destination country and package weight.
How should I clean and maintain my Howling Dog Alaska gear?
Most of our harnesses and collars are machine washable. We recommend using a gentle cycle with cold water and mild detergent, then hanging them to air dry. Avoid using bleach or a tumble dryer.
Are your products suitable for all dog breeds?
While our gear is designed with active sled dogs and sporting breeds in mind, our various harness styles and adjustable features make them suitable for a wide range of breeds, from small terriers to large hounds.